Refund policy
After Sales
If you have any questions regarding product usage, our service, or your order, please contact our customer service:
Facebook: www.facebook.com/melixmalaysia
WhatsApp: 0103366086
Email: mymelix@gmail.com
Estimated reply time：
- Facebook: within 1 hour (except public holidays)
- WhatsApp / Email: within 1 working day
Refund Policy
All products sold are strictly non-refundable.
Return & Exchange Policy
Returns and exchanges are allowed within seven (7) days after receiving your parcel, subject to approval.
**If you need to request a return or exchange, please contact our customer service within the stated period.
Eligible Conditions
Return or exchange requests are only applicable under the following conditions:
- Product is damaged during delivery
- Product is defective
- Wrong item received
** Proof of purchase and clear photo evidence are required for verification.
Important Notes:
- Returned items are not eligible for refund
- Approved returns will be processed as exchange or replacement only
- Do not send items back without contacting customer service first
- Requests made after 7 days will not be accepted
Damaged Parcel Upon Delivery
All parcels are packed carefully before shipment. If the parcel is visibly damaged upon delivery, please do not accept it from the courier.
- Take a photo of the parcel and consignment note
- Do not sign for the parcel
- Ask the courier to return the parcel
- Send the photos to customer service
**Once verified, we will arrange a replacement within two (2) working days.
Defective Product / Wrong Item
- Take a photo of the product
- Send to customer service
**Once verified, we will arrange replacement within two (2) working days.
Contact Us
WhatsApp : 0103366086
Email : mymelix@gmail.com