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New Customer Exclusive · Return & Exchange

**Only apply to 500ml shampoo & 500ml conditioner with the term & conditions in a specific period of time 


  • Entitle 2 sachets for every purchase of 500ml shampoo OR 500ml conditioner. 
  • The 20ml sachet is for the users to try out before opening the 500ml shampoo OR conditioner. Users have to use the sachet within 7 days of receiving the parcel.  If the said product does not suit the users' condition, users may request for refund or exchange other same amount products.


  • 2 options for the return product(s): ①Refund OR ②Exchange to other same amount products.
  • We only accept return of new, unopened products, and undamaged products i.e. 500ml shampoo OR 500ml conditioner.
  • Refund option is for those unopened products only.
  • Return and exchange can only be made one time per account.
  • The refund/exchange product(s) must be notified and returned to the seller within 7 days starting from the receiving date.Users are responsible for all shipping and handling charges for returned product(s) to the following address:
Melix Operation Department (Returned Item)
No5, Jalan Dagang SB 4/3,
Taman Sungai Besi Indah,
43300 Seri Kembangan,Selangor. 

        • Return has to comply with the terms & conditions of the promotion in order to entitle for any discounts which includes free shipping, offer, and free gift. You will be required to pay for shipping fees and return the free gift under an unopened condition or pay for the value of the free gift as according to the current date if return does not meet the terms & condition of the promotion 
        • Before ship out the parcel, kindly ensure  the product(s) is safely packed with cling wrap or bubble wrap to prevent leaking or damage during shipment. 
          • Note: Users are responsible to make sure the returned product(s) is well-delivered to the seller.
          • Seller has no responsibility for any loss or damage of returned product(s) during the shipment.
        • The seller will inspect within 3 days after   receiving the returned product(s) and process the refund within 14 working days or exchange the product(s) within 3 working days.
        • The refund will be directly credited as a lifetime store credit into your shopping account. 
        Seller reserves the right to refuse the refund or exchange of the returned product(s) at any conditions that may compromise our Return Policy or Terms of Use.


        ① Contact > ② Apply > ③ Inspection > ④ Refund / Exchange

        Before submitting the request of return, kindly make sure that you are acknowledged about the return & exchange policy.

        ① Contact Melix Customer Service
        Contact us within 7 days of receiving the product(s) for return/exchange request

        ② Apply to Return / Exchange
        Provide the order number, the product(s) that you wish to return / exchange, and delivery tracking number (subsequently). 

        ③ Inspection 
        An inspection will be done within 3 working days after receiving the parcel.  Returned product(s) can be exchanged or refund, provided they are unopened, unused and undamaged.

        ④ Refund / Exchange
        ❶ Refund 
        Refund as a lifetime store credit directly into your shopping account within 14 working days
        Refund Calculation - we will deduct the original price of the other purchased product(s) and refund the remaining amounts. An example is provided as below: 
        Example of calculating the refund amount: 
        Return:     500ml Shampoo
        Purchase: RM288 promotion set(500ml Shampoo + 500ml Conditioner + Tonic)
                           minus RM120 + RM90 (original price of 500ml Conditioner + Tonic)
        Total Refund Amount: RM78(as lifetime store credit)


        ❷  Exchange product(s)
        An exchange of products will be processed within 3 working days.

        **Seller reserves the right for final decision and to amend all the terms & conditions and policy at any time without prior notice.