Effective from 1 May - 30 June 2022
**Only apply to 500ml shampoo & 500ml conditioner with the term & conditions in a specific period of time
- Entitle 2 sachets for every purchase of 500ml shampoo OR 500ml conditioner.
- The 20ml sachet is for the users to try out before opening the 500ml shampoo OR conditioner. Users have to use the sachet within 7 days of receiving the parcel. If the said product does not suit the users' condition, users may request for refund or exchange other same amount products.
TERMS AND CONDITIONS
- 2 options for the return product(s): ①Refund OR ②Exchange to other same amount products.
- We only accept return of new, unopened products, and undamaged products i.e. 500ml shampoo OR 500ml conditioner.
- Refund option is for those unopened products only.
- Return and exchange can only be made one time per account.
- The refund/exchange product(s) must be notified and returned to the seller within 7 days starting from the receiving date.Users are responsible for all shipping and handling charges for returned product(s) to the following address:
Melix Operation Department (Returned Item)
No5, Jalan Dagang SB 4/3,
Taman Sungai Besi Indah,
43300 Seri Kembangan,Selangor.
- Return has to comply with the terms & conditions of the promotion in order to entitle for any discounts which includes free shipping, offer, and free gift. You will be required to pay for shipping fees and return the free gift under an unopened condition or pay for the value of the free gift as according to the current date if return does not meet the terms & condition of the promotion
- Before ship out the parcel, kindly ensure the product(s) is safely packed with cling wrap or bubble wrap to prevent leaking or damage during shipment.
- Note: Users are responsible to make sure the returned product(s) is well-delivered to the seller.
- Seller has no responsibility for any loss or damage of returned product(s) during the shipment.
- The seller will inspect within 3 days after receiving the returned product(s) and process the refund within 14 working days or exchange the product(s) within 3 working days.
- The refund will be directly credited as a lifetime store credit into your shopping account.
PROCEDURES FOR RETURN / EXCHANGE REQUEST
Example of calculating the refund amount:Return: 500ml ShampooPurchase: RM276 promotion set（500ml Shampoo + 500ml Conditioner + Tonic）minus RM118 + RM88 (original price of 500ml Conditioner + Tonic）Total Refund Amount: RM70（as lifetime store credit)